Privacy Policy

Last Updated: 15 August 2026

FAYRA respects your privacy and is committed to protecting your personal information.

Information We Collect

When you visit our website, contact us, or place an order, we may collect:

• Name, email address, mobile number, and delivery address
• Order, payment, return, and communication details

How We Use Information

We use personal information to:

• Process payments, orders, deliveries, returns, and refunds
• Communicate about orders and customer enquiries
• Prevent fraud and protect our website
• Improve our products, services, and shopping experience
• Send marketing messages when consent has been provided
• Meet legal and business obligations

Payment details are processed by secure payment providers. FAYRA generally does not receive or store complete card information.

Sharing of Information

We may share necessary information with trusted service providers, including Shopify, payment providers, couriers, website services, analytics providers, and customer-support tools.

Information may also be disclosed when required by law or to protect our customers, business, or legal rights. We do not sell personal information for money.

Our store is hosted by Shopify, which processes customer information to provide its services. You can review Shopify’s privacy information at:

https://privacy.shopify.com/en

Cookies

Our website uses cookies and similar technologies for essential store functions, analytics, preferences, security, and marketing.

Where available, customers can manage their choices through the website’s cookie banner or browser settings. Disabling certain cookies may affect website functions.

Data Retention and Security

We retain personal information only for as long as reasonably required for orders, customer support, legal obligations, fraud prevention, and business records.

We use reasonable security measures to protect personal information. However, no online system can guarantee complete security.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent or object to certain processing where applicable.

To submit a privacy request, please contact us through our Contact Us page. We may need to verify your identity before completing the request.

Children’s Privacy

Our website is not intended for children to place orders without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children unlawfully.

Policy Updates

We may update this Privacy Policy when our services, technology, or legal requirements change. The latest version will remain available on our website.

Contact Us

For privacy questions or requests, please contact FAYRA through our Contact Us page.