Returns & Exchanges Policy

FAYRA Return Refund and Replacement Policy

Last updated 12 September 2026

At FAYRA, we carefully check every order before dispatch. This policy explains when a return, refund or size replacement may be requested for orders delivered within the UAE.

Returns and Refunds

Returns and refunds are accepted only when an item is received damaged or defective. We do not offer refunds for change of mind, colour preference or an incorrect size selection.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please inform us within 7 days of delivery. Contact FAYRA through WhatsApp at 050 760 7455 or Instagram at @fayrauae before sending anything back.

To review your request, please provide:

• Your order number and full name
• Clear photos or a short video showing the damage or defect
• A brief description of the issue

Once we review and approve the claim, we will advise you of the next steps. An approved damaged or defective item may be replaced or refunded where a replacement is not available.

Size Replacement

If the size does not fit, we can arrange a replacement subject to stock availability. Size-related requests are eligible for replacement only and are not eligible for a refund.

For a size replacement, the customer is responsible for the delivery charges for returning the item and sending the replacement item. The item must be unworn, unused, unwashed and unaltered, with all original tags and packaging intact.

Return Conditions

All return or replacement requests must be approved by FAYRA before an item is sent back. We may not accept an item if it:

• Has been worn, washed, altered or damaged after delivery
• Does not have its original tags or packaging
• Is returned without prior approval from FAYRA
• Does not match the item and issue reported in the approved request

How to Contact Us

For all return, refund or replacement requests, please contact FAYRA first through WhatsApp at 050 760 7455 or Instagram @fayrauae. Please include your order number and supporting photos or video so our team can assist you quickly.

Policy Updates

FAYRA may update this policy from time to time. The policy published on fayrauae.com at the time of your request will apply.